Payment&Shipping

Payment

Our prices are given in EUR (€) and include sales tax for EU members. Otherwise tax will be deducted.
An online currency converter can be found hereat Oanda.com.

These payment options are at your disposal:
Prepayment:
Wiring (D, EU, Non-EU, CH)
or
PayPal, Xoom, Wise (outside EU)
A prepayment needs to be done for new and customers from foreign countries.
After receiving your order the availability of all items will be checked and the shipment prepared. Afterwards we will let you know the total incl. shipping costs. Please allow some time for doing so. Thank you.
D, EU, Switzerland: The prepayment gets made by a bank transfer to our German or Swiss bank account.
Non-EU: The prepayment can be made by a bank transfer, Wise or Xoom, or applicable by PayPal (5% fee).
Invoice:
For already well known customers

You will wire the amount.
Already well known customers may pay within 14 days after getting the goods. Therefore we will send you our international bank details with the invoice.
Please take care of additional bank fees. Making a SEPA wiring with IBAN and BIC, usually no or low fees are involved only. For Swiss customers a Swiss account is available.

Time of delivery

The given estimated time of delivery (business days) refers to deliveries within Germany after placing the order resp. receiving the payment - starting the follwing working day. Time of delivery to foreign countries varies and depends on local postal and parcel services, and if custom declaration is needed (Non-EU-Countries).
Please watch the current Notes at the bottom of this page regarding delays on processing orders!


Shipping information

We ship by regular postal service (consignment of goodsl) or DHL (packages) - or as Express if desired. To keep shipping costs as low as possible we calculate them individually. We ship as an airmail letter or as a package.
These shipping costs include VAT:
- within EU
- to UK below EUR 160.00 net (GBP 135).
These shipping costs exclude VAT:
- to EU businesses with valid VAT-ID
- to UK businesses with valid VAT-ID or a higher value than EUR 160.00 net (GBP 135)
- to countries outside EU.
The following tables shall give you an idea of the regular shipping costs (not Express). Learn more about shipments within Europe, outside Europe, and Express. Please get in touch with us if there are any questions.

Information by DHL: Current ramifications on shipping and delivery by Deutsche Post DHL as a result of national and international events that may impact transportation processes at https://www.dhl.de/en/privatkunden/information/aktuelles.html.

Update: October 1, 2023

Shipping costs

Within Europe

Consignment of goods:
Small quantity orders which fit an envelope or small cardboard box will be send as a trackable airmail consignment of goods.
EU, incl. UK: Up to 500g - EUR 9.90   |   1000g - EUR 13.90
Non-EU: Up to 500g - EUR 9.96 net   |   Up to 1000g - EUR 14.25 net

Packages - Premium:
Shipments with a higher value resp. which do not meet requirements of consignment of goods will be send as packages. They are insured up to EUR 510.00. Packages with a higher value than EUR 510.00 will be insured extra for EUR 12.50 (up to EUR 2500.00).

Weight Austria, Belgium Netherlands Luxembourg Denmark Croatia, Cyprus, Czech Republic, France, Greece, Hungary, Italy, Ireland, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain Finland, Sweden:
Rates are for delivery to closest droppoint

Door delivery: plus € 5.20 extra

Iceland*, Switzerland*,
Liechtenstein*, Norway* Serbia*, United Kingdom Bosnia-Herzogovina*
* Prices excl. VAT.

up to 2 kg EUR 16.00 EUR 18.80 EUR 23.50 EUR 26.70
up to 5 kg EUR 22.50 EUR 26.80 EUR 28.50 EUR 38.10
up to 10 kg EUR 28.80 EUR 33.90 EUR 36.60 EUR 49.50
up to 20 kg EUR 36.80 EUR 42.70 EUR 46.50 EUR 64.90
up to 31.5 kg EUR 45.00 EUR 54.80 EUR 59.70 EUR 86.50
All countries outside Europe
Prices listed below exclude VAT.

Consignment of goods tracked:
Small quantity orders which fit an envelope or small cardboard box will be send as a trackable airmail consignment of goods.
Consignment of goods tracked up to 500g - EUR 15.54
Consignment of goods tracked up to 1000g - EUR 18.49

Packages - Premium:
Shipments with a higher value resp. do not meet requirements of letter size will be send as packages. They are insured. The prices are listed below. Prices for countries not listed you're welcome to get in touch with us in advance. Packages with a higher value than EUR 510.00 will be insured for EUR 12.50 extra.
Note: For USA, Australia, and New Zealand DHL applies a crisis surcharge per kg for each parcel. Surcharge prices are noted below.

Information by DHL:
Packages to some countries outside Europe require a transportation surcharge by DHL. Current ramifications on shipping and delivery by Deutsche Post DHL as a result of national and international events that may impact transportation processes at https://www.dhl.de/en/privatkunden/information/aktuelles.html.

Weight Israel, Turkey USA*, Canada*, Japan**, China*** UAE***, Mexico ***
plus surcharge for transportation/kg:
* EUR 2.15 | **EUR 2.80 | *** EUR 1.30

Australia*, New Zealand*
Thailand**, South Africa**
South America**
plus surcharge for transportation/kg:
*  EUR 3,90  |  ** EUR 2,00

up to 1 kg EUR 29.50 EUR 37.00 EUR 49.90
up to 2 kg EUR 34.80 EUR 44.00 EUR 63.50
up to 5 kg EUR 44.20 EUR 64.00 EUR 100.00
up to 10 kg  EUR 62.50  EUR 96.30 EUR 169.00
up to 15 kg  EUR 78.50  EUR 129.00 EUR 230.00
up to 20 kg  EUR 94.90  EUR 172.00 EUR 295.00
up to 31,5 kg  EUR 146.50  EUR 233.60 EUR 440.00
Express

The costs for express shipping depend on weight and size of the parcel as well as the final destination. The price gets charged either by real weight or by volumetric weight. DHL explains: "The price of your shipment does not necessarily depend on its actual weight, but on the amount of space its pieces require (volumetric weight). It may happen that a shipment with light, but large pieces is more expensive than one with heavy but small pieces. The calculation of your freight cost depends on the higher weight: Is the volumetric weight higher than the real weight, the volumetric weight is used. Is the real weight higher than the volumetric weight, the real weight is used for calculation."
Volumetric weight = L x W x H : 5000
For this reason, binding price quotations are not easy to present and should be requested in advance.
Delivery days are from Monday to Friday until the end of the day.
Extra chargeable services like Saturday delivery and delivery at a certain time of the day are possible too.

* incl. tax, plus shipping